常见问题
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什么是客户个人资料(客户的个人档案)?
什么是昵称?
什么是模拟模式?
如何在模拟交易和真实交易之间切换?
客户可以拥有多少个人资料?
根据 LiteFinance Global LLC 的政策,仅允许客户拥有一个配置文件。然而,每个客户有权在其个人资料同时拥有最多十个有效的交易账户。根据您的要求,您可通过一般客户咨询部门要求增加客户个人资料同时运行的有效交易账户数。
如何确认您的电子邮箱?
How to change my phone number or email?
如何验证客户的个人资料?
LiteFinance Global LLC 接受哪些验证身份的文件?
The documents confirming identity shall be issued by a legal government agency and shall contain a photo of the Client. It can be the first page of internal or international passport or a driving license. The document shall be valid for at least 6 months from the date of completing the application. Each document shall specify validity dates.
确认居住地址的文件可以是护照上显示住址的页面(如果您使用护照第一页来确认身份,两个页面都应含有序号)。您也可使用包含全名和实际地址的水电费账单来确认住址。账单不得超过三个月。此外,本公司还接受国际认可组织的账单来作为地址证明,如誓章或银行对账单(恕不接受手机账单)
These must be easy-to-read color copies or photos uploaded as jpg, pdf, or png. The maximum file size is 15 MB.
I don't receive SMS notifications from LiteFinance Global LLC. What should I do?
- Make sure you have indicated your phone number correctly in your Client Profile. If not, then enter the correct number.
- Make sure you have verified your phone number in your Personal profile. If not, verify it.
- If the problem persists, please restart your phone.
- If the issue is not resolved, your mobile operator probably blocks short code messages. If so, contact our support service via Live Chat, and a code will be sent to your phone number manually.
- To receive SMS from our company in the future, you need to contact your mobile operator and unblock short code messages.
请注意,我们的短信息 (SMS) 是免费发送给客户的。
如何开设交易账户?
如何将账户设为我的主要账户?
我如何开始在金融市场上交易?
如何开始跟单?
首先,您需要为设置为主账户的交易账户充值。请注意,跟单交易的最低金额通常由您所选的交易员设定,50 美元的最低入金可能会不够。
Go to the "Copy" section and set a group of traders who correspond to your requirements using filters. We cannot recommend any particular traders because you need to make this decision yourself based on their trading strategy, risks, period of work, and number of coping traders. All the information on traders is displayed as a transparent monitoring table. Before making a decision, you can send a message to a trader. Having selected a trader, click on their nickname to open the settings window. Here you can specify a sum to be used to copy the trader, select a copy type, and set copy stop terms. For more information on the settings, please read our FAQ concerning the work on the Social Trading/Copy-trading platform.
Once you've saved your settings, click on "Copy." The trader you copy will be displayed in your Portfolio at the bottom of the page. You can copy several traders simultaneously. You cannot copy the same trader several times simultaneously, but you can increase your copy-trading amount for this trader. The sum to be used for each copy process is set by yourself.
如何更改密码以访问客户的个人资料?
如果您忘记密码,或希望变更您登录"客户个人资料"的密码,请使用客户个人资料登录页上的密码恢复选项("忘记密码了吗?"),或与一般客户咨询部门联系要求协助更改密码,将有负责人要求您提供所需的身份识别数据。建议您使用字母、数字和特殊字符设置复杂的密码。您的密码的数据将受到安全保密。
如何变更交易者访问您的交易账户的密码?
如何变更杠杆值?
如何注册联盟计划?
我看不到自己的账户。它在哪里?
If no transactions have been made on a trading account for 3 months, the account is classified as dormant. The Company charges a fee for servicing inactive accounts in the amount of 10 USD (or the equivalent in the account currency) for every 30 calendar days.
The account will be archived in 40 calendar days after its balance has reached zero.
Contact LiveChat to restore your archived account.
To avoid the described situation, regularly use any trading accounts in your profile. Please note that connecting to a trading account via a trading terminal is not considered activity, nor is placing pending orders. Any of your profile accounts must open and close trading positions or carry out balance transactions to remain active.
双因素身份验证:您需要知道什么?
您可以在客户个人资料中启用其他安全方法。为此,请登录至您的客户个人资料,前往"安全"并打开您认为最方便的方法。您可以同时启用 Google 身份验证、短信息身份验证和电子邮件身份验证,也可以一次启用一项。
当使用短信息或电子邮件进行身份验证时,您每次尝试登录至客户个人资料时,都会通过短信息和/或电子邮件收到一个一次性代码。因此,犯罪分子在无法访问您电话和/或邮箱的情况下将无法登录您的个人资料。
如要使用 Google 身份验证,您需要从 Google Play 或 App Store 下载 Google Authenticator 应用程序并将其安装到您的设备上。当使用此安全方法时,您每次登录至个人资料时都必须输入该应用程序生成的一次性代码。
请注意,有时 Google Authenticator 生成的代码不被接受。这是该应用程序的功能特性造成的。如要解决此问题,请前往"设置",选择"代码的时间校正",然后选择"立即同步"。
请注意!如果您无法访问已安装 Google Authenticator 的设备,则将无法再登录到您的客户个人资料。如果发生这种情况,请以任何方便的方式联系我们的支持团队。